If you need to cancel your account, you can do so from your desktop under MY ACCOUNT or contact us at [email protected] and we can take care of that for you.
Cancellations are processed Monday – Friday during business hours 9am – 5pm Pacific, excluding weekends or holidays. Cancellations can take 48 hours to process. Once processed you will receive an email confirmation. If you request cancellation within 48 hours of your billing date, you will retain access to the material through the end of the paid period. Refunds will not be issued if the payment has been processed or is in processing.
If you wish to cancel, please submit an e-mail request to [email protected].
You can receive a full refund within the first 30 days after you become a Stage Time University member if you are unsatisfied for any reason. After 30 days, you will no longer be eligible for a full refund, but you can cancel your monthly membership at any time. After 30 days with the annual subscription, the cancellation will apply to your renewal for the next year, but you will still receive the content you purchased for the current year. Our customer experience team handles all refund requests and inquiries. You can get in touch with them by emailing [email protected].
EVENTS – REFUND AND CANCELLATION POLICY
Refunds for cancellation will be made on the following basis: A full refund, less a $50 processing fee, will be granted if requested 31 days prior to live event. If cancelling within 30 days of live event, registration credit will be given towards any future Stage Time University Live Event. Note that the registration credit is for the exact amount you paid, and you will be required to pay the difference if the price increases. Credits on LIVE events expire after 1 year of cancellation. Cancellations must be made via email to [email protected]. No refunds or credits will be granted for no-shows. Because of travel and other expenses, we reserve the right to cancel or reschedule any live event that does not have a minimum of 10 participants. This SELDOM happens, but if it does, registrants will be notified immediately, and rescheduled, refunded, or given credit for a future event for the amount originally paid for this event. Registration for any event sponsored by Stage Time University constitutes your acceptance of this Event Refund & Cancellation Policy.